Divino guarantees its customers the possibility to cancel their order at any time and at no cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment.
The customer will have a period of fifteen days from the receipt of the order to terminate the contract and make the return of the purchased product taking care of the expenses and the return system. The client will communicate to Divino within the stipulated period and by any means admitted in law, his desire to exercise the right of termination of the contract. In these cases, Divino will return the money of the purchase (not the one of the transport) through the same method of payment made by the customer.
The customer may return any item he has purchased on the Divino website provided that the products have not been opened or used and retain their original seal or packaging. In these cases, Divino will refund the purchase money through the same way the payment was made by the customer, or a credit will be made to their personal account.
If a product other than that ordered by the customer was delivered in error from Divino, the correct product will be delivered to you at no additional charge to the buyer.
For any incident related to the return of items from our store you can contact us at email@example.com